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After sales service

After-sales service Program
 
We Changanbus promise seriously:For the shipping buses,except carrying out the rule and request of 《Changan service manual》and《Changan bus service station management method》, As the “Top ten” company of  National Auto Industry’s after service, we are fully capable of providing high quality and   perfect after-sales service according to the follow terms:
I、Providing the convenient and quickly service to clients, by flexible method
1,Internal service station service: According to both parties cooperation intension, if the conditions allow, we can establish the internal relations with the qualified service stations which from your side, And make  them have our official stations rights.
2,Agreement Service: According to the client’s buses extent of damage, the both parties can provide the agreement service by the Consultation results.
3,Emergency Service: Our company sets up the emergency department to deal with the emergencies any  time.
4,Client’s Training of    Before-sale: Before deliver the buses, we provide the free charges training of driving, fuel-saving, maintenance and management and purchasing channels of spare parts. And we will  also explain the bus special structure and answer your questions. For the training details please see the   SCHEDULE. When deliver the bus, we will provide the biding vehicles Instruction books of main assembly  and technological data.
5,Entrust Service: Based on both parties cooperation intension, some partial buses problems need be   solved by clients self, which adopts the internal entrust methods.
II、Following whole process to client’s buses, to guarantee the vehicles running normally.
1、We care about our Chang Bus buses the whole life time, provide the service of after-sales, spare parts  and maintenance.
2、We build the Client’s Info Profile, and call on our clients regular. Then we can learn client’s needs   and coordinate and deal with the situation, remind our clients the notes about bus maintenance and     safeguard client’s interest.
3、Nonscheduled and targeted to visit our clients and solve the problems and take your advices.
III、Expedite Information Feedback System:
1, Service Telephone:+0086-312-2355404、2354365;
2, Service Fax:+0086-312-2354485
3, E-mail:export@changanbus.com
Our company has the special service people of overseas market, then we can coordinate, lean and deal   with buses problems at any time and lean clients needs in time. Generally, we can solve the feedback info  of clients in 8 hours. If it needs service on site, we can dispatch our professional service people to your   place, to solve the faults and problems in time. About our service people fees need both parts bearing   after coordination.
IV、Three Packs of Services Period
1、Based on the normal use situation, the bus body framework warranty period is 10 years.
2、Our company will providing the timely and quickly spare parts service and technological consultation  service to clients, long terms.
3、About the vehicles which beyond the warranty period, they will also enjoy the service from Changan   Bus Service Station. Changan Bus Head Quarter providing full services of technological support and the    technological guidance of our vehicles whole life time.
V、Guarantee service:
The quality problem caused by spare parts、raw material  and manufacturing reason, Changan bus will   provide the high quality warranty service.Provide the long warranty period to main parts for 1 year or 25,000 km which earlier.(Attached the Guarantee time & Warranty mileage),to ensure the normal     operation of the vehicle.
VI、Spare parts guarantee:
Provide the high quality service during the entire life cycle of the vehicle for the customer , meet the spare parts demand during the whole life cycle. Provide the high quality、low price、no profit spare parts service.
 
In short,we will continue to uphold the fine quality of Changan bus,implement“higher、better、more  thoughtful” service tenet of Changan bus, our servise idea is we will do our best for customers no    matter who hard we are, provide the reliable service for Changan customers.
 
Detailed training scheme
 

Training Programs Training Content Training object Training time Training
 address
Remark
Customer Training Vehicle introduction Your company
personnel
If necessary Our company  
Customer Training Vehicle introduction Your company
management
If necessary  
Customer Training Vehicle driving and
 basic operation
Your company
 personnel
If necessary  
Customer Training Vehicle driving and
 basic operation
Your company
 personnel
If necessary  
Customer Training (Limit fuel bus, no need for other bus) VehicleOil-saving
 intruduction
Your company
 personnel
If necessary  
Customer Training (Limit fuel bus, no need for other bus) VehicleOil-saving
 intruduction
Your company
 personnel
If necessary  
Customer Training Vehicle inspection and maintenance,
Daily matters needing attention
Your company
 personnel
If necessary  
Customer Training Vehicle inspection and maintenance,
Daily matters needing attention
Your company
 personnel
If necessary  
Customer Training Vehicle Daily
maintenance
Your company
 serviceman
If necessary  
Customer Training Vehicle warranty
service process and the matters needing attention
Your company management If necessary  

 
 
Product quality guarantee standard and requirements
The guarrantee time of the finished bus and main parts is 1 year or 25,000 km which earlier. Details in the following table:

Component name Service guarantee Remark
Guarantee time Warranty mileage
(Km)
Engine Block 1 year 25000  
Body frame 1 year 25000  
Chassis/Frame assy 1 year 25000  
Front axle bar、rear axle
housing
1 year 25000  
Shell of The Gearbox 1 year 25000  
Engine parts
Fuel tank 6 Months 10000  
Fuel tank float 3 Months 5000  
Fuel tank various joint
 
3 Months 5000  
Fuel tank bracket 6 Months 10000  
Accelerated transmission
 mechanism
3 Months 5000  
AP 3 Months 5000  
Fuel pedal operating
 mechanism
3 Months 5000  
Cable accelerator 3 Months 5000  
Flameout pull 3 Months 5000  
Radiator 6 Months 10000  
Radiator hose 3 Months 5000  
Radiator cap 6 Months 10000  
Radiator drainage valve 3 Months 5000  
Radiator pipe joint 3 Months 5000  
Intercooler 6 Months 10000  
Silencer 3 Months 5000  
Slencer mount 6 Months 10000  
Cluth parts
Clutch Slave Cylinder 6 Months 10000  
Clutch Master Cylinder 6 Months 10000  
Clutch Booster 6 Months 10000  
Release bearing 6 Months 10000  
Release bearing carrier 6 Months 10000  
Release fork 6 Months 10000  
Gearbox parts
Gearbox assy 1 Year 20000  
Transmission each gear
tooth
6 Months 10000  
Transmission Housing 1 Year 20000  
Transmission one/ two axis 6 Months 10000  
Transmission synchronizer 6 Months 10000  
Transmission fork 6 Months 10000  
Variable speed shift lever/
Ball
6 Months 10000  
Variable speed soft shaft 3Months 5000  
Transmission cover 6 Months 10000  
Odometer Active and
passive gear
3Months 5000  
Transmission parts
Driving shaft 1 year 25000  
Driving shaft spline shaft 1 year 25000  
Driving shaft universal joint 1 year 25000  
Cross axle 1 year 25000  
Axle parts
Front axle 1 year 25000  
Front axle housing 1 year 25000  
Rear axle 1 year 25000  
Rear axle housing 1 year 25000  
Axle shaft gear 6Months 10000  
Driven gear 6Months 10000  
Differential spider 6Months 10000  
Planet gear 6Months 10000  
Active and passive gear 6Months 10000  
Flange 6Months 10000  
Axle shaft 6Months 10000  
Suspension parts
Leaf spring 6Months 10000  
Damper 3Months 5000  
Bearer of air tank 3Months 5000  
Battery support 3Months 5000  
Spare wheel bracket 3Months 5000  
Steering parts
Redirector 1 year 25000  
Drop arm 1 year 25000  
Steering gear support 1 year 25000  
Steering universal joint 1 year 25000  
Steering wheel 3Months 5000  
Steering gear bearing 3Months 5000  
Power steering pump 6Months 10000  
Tie rod/Drag link 6Months 10000  
Drive shaft 1 year 25000  
Drive shaft support 1 year 25000  
Wheel parts
Drum brake 6Months 10000  
Steel ring 6Months 10000  
U bolt 6Months 20000  
Braking parts
Vacuum booster 6Months 10000  
Brake cylinder 6Months 10000  
Air receiver 6Months 10000  
Drying chamber 6Months 10000  
Hand braking 6Months 10000  
Brake hose 6Months 10000  
Hand brake handle and
support
6Months 10000  
Brake oil cup 6Months 10000  
Electrical parts
All kinds of instrument 3Months 5000  
Instrument board 3Months 5000  
Ignition lock 3Months 5000  
Combined switch 3Months 5000  
Instrument desk assy 3Months 5000  
All kinds of lamps 3Months 5000  
All kinds of wire harness 3Months 5000  
Door pump 3Months 5000  
A/C system 6using Months 20000  
A/C control panel 6using Months 20000  
A/C compressor and A/C
system
6using Months 20000  
Compressor support 6using Months 20000  
A/C wind pipe 6using Months 20000  
Heater system 1 Winter 5000  
Heater motor 1 Winter 5000  
Wire harness and electrical
components
3Months 5000  
Odometer sensor 3Months 5000  
Fan motor 1 Summer 5000  
Radio-cassette player 3Months 5000  
DVD system 6 Months 10000  
DVD host 6Months 10000  
Video display 6Months 10000  
Odometerdriving wheel、 
 driven wheel
3Months 5000  
Odometerflexible shaft 3Months 5000  
Storage battery 2Months 5000  
Water temperature sensor 3Months 5000  
Oil pressure sensor 3Months 5000  
Electric horn 3Months 5000  
Horn relay 3Months 5000  
Wiper system 3Months 5000  
Wiper moter 3Months 5000  
Back-up alarm 3Months 5000  
Battery main switch 3Months 5000  
ECU 6Months 10000  
ABS system 6Months 10000  
       Frame parts
Stringer reinforcing plate 12Months 50000  
Frame 12Months 50000  
Crossgirder、Stringer 12Months 50000  
Body post 12 Months 50000  
Body bracket 12Months 50000  
Engine support 12Months 50000  
Constant force support 3Months 5000  
Body parts
Bumper front & rear 3Months 5000  
Windshield glasses front &
rear
2Months 5000  
Bus interior 3Months 5000  
Adjusting mechanism of
seat
3Months 5000  
Seat basin 3Months 5000  
Sear assy 3Months 5000  
Lock cylinder of all the door 3Months 5000  
Locking dog 3Months 5000  
Shaft of all the door 3Months 5000  
Handrail inner and outside 3Months 5000  
Safety belt 3Months 5000  
Scroll whell/channel of all
the door
3Months 5000  
Rearview mirror 3Months 5000  
Glasses of rearview mirror 3Months 5000  
Painting surface 3Months 5000  
Other parts
All kinds of cable 3Months 5000  
All kinds of oil seal 3Months 5000  
All kinds of bearing 3Months 5000  
All oil pipe 3Months 5000  
All kinds of belts 3Months 5000  
All kinds of valve body 3Months 5000