After-sales service Program
 
We Changanbus promise seriously：For the shipping buses，except carrying out the rule and request of 《Changan service manual》and《Changan bus service station management method》， As the “Top ten” company of  National Auto Industry’s after service, we are fully capable of providing high quality and 　　perfect after-sales service according to the follow terms:
I、Providing the convenient and quickly service to clients, by flexible method
1，Internal service station service: According to both parties cooperation intension, if the conditions allow, we can establish the internal relations with the qualified service stations which from your side, And make 　them have our official stations rights.
2，Agreement Service: According to the client’s buses extent of damage, the both parties can provide the agreement service by the Consultation results.
3，Emergency Service: Our company sets up the emergency department to deal with the emergencies any 　time.
4，Client’s Training of 　　　Before-sale: Before deliver the buses, we provide the free charges training of driving, fuel-saving, maintenance and management and purchasing channels of spare parts. And we will 　also explain the bus special structure and answer your questions. For the training details please see the 　　SCHEDULE. When deliver the bus, we will provide the biding vehicles Instruction books of main assembly　 and technological data.
5，Entrust Service: Based on both parties cooperation intension, some partial buses problems need be 　　solved by clients self, which adopts the internal entrust methods.
II、Following whole process to client’s buses, to guarantee the vehicles running normally.
1、We care about our Chang Bus buses the whole life time, provide the service of after-sales, spare parts 　and maintenance.
2、We build the Client’s Info Profile, and call on our clients regular. Then we can learn client’s needs 　 and coordinate and deal with the situation, remind our clients the notes about bus maintenance and 　　 　safeguard client’s interest.
3、Nonscheduled and targeted to visit our clients and solve the problems and take your advices.
III、Expedite Information Feedback System:
1, Service Telephone：+0086-312-2355404、2354365；
2, Service Fax：+0086-312-2354485
3, E-mail：export@changanbus.com
Our company has the special service people of overseas market, then we can coordinate, lean and deal 　 with buses problems at any time and lean clients needs in time. Generally, we can solve the feedback info 　of clients in 8 hours. If it needs service on site, we can dispatch our professional service people to your　　 place, to solve the faults and problems in time. About our service people fees need both parts bearing 　　after coordination.
IV、Three Packs of Services Period
1、Based on the normal use situation, the bus body framework warranty period is 10 years.
2、Our company will providing the timely and quickly spare parts service and technological consultation 　service to clients, long terms.
3、About the vehicles which beyond the warranty period, they will also enjoy the service from Changan 　　Bus Service Station. Changan Bus Head Quarter providing full services of technological support and the 　　　technological guidance of our vehicles whole life time.
V、Guarantee service：
The quality problem caused by spare parts、raw material  and manufacturing reason, Changan bus will 　　provide the high quality warranty service.Provide the long warranty period to main parts for 1 year or 25,000 km which earlier.（Attached the Guarantee time & Warranty mileage），to ensure the normal 　　　　operation of the vehicle.
VI、Spare parts guarantee：
Provide the high quality service during the entire life cycle of the vehicle for the customer , meet the spare parts demand during the whole life cycle. Provide the high quality、low price、no profit spare parts service.
 
In short，we will continue to uphold the fine quality of Changan bus，implement“higher、better、more 　thoughtful” service tenet of Changan bus, our servise idea is we will do our best for customers no　　　 matter who hard we are, provide the reliable service for Changan customers.
 
Detailed training scheme
 

 
 
Product quality guarantee standard and requirements：
The guarrantee time of the finished bus and main parts is 1 year or 25,000 km which earlier. Details in the following table: